Refund policy
14-day refund
Within 14 days of any payment for Ordinate 2D Pro (a first payment or a renewal), you can ask for a full refund, for any reason. Write to [email protected] from the email address of your account, or ask Paddle. Paddle is the seller of the subscription and pays the refund to the card or method you paid with; it usually reaches you within a few days, depending on your bank. This is in addition to any statutory right of withdrawal you have as a consumer.
Cancelling
You can cancel at any time in the studio under Account → Manage subscription. Pro then stays on until the end of the period you paid for and does not renew. After the 14 days, cancelling stops future payments; the period already paid for is not refunded, except where the law requires it or we have taken away something you paid for (see the terms, section 2).
Failed or duplicate payments
If you were charged twice for the same subscription by mistake, write to us and we refund the extra payment in full.
Who to contact
Solapsis, Box E6862, Verdunplein 17, 5627 SZ Eindhoven, the Netherlands, [email protected]. See also the terms of use and the privacy statement.